What can I ask my Support Team to do?
What is a Retainer?
Our packages give you flexibility on when you use our support. Our Initial Package give you the option of 10, 20 or 30 hours. The cost of the package depends on the type of work you would like us to undertake.
Am I charged for a full hour if you only do 5 minutes work?
Every task we undertake for you, be it a phone call we take or an update to your customer list, we time accurately using an app called Toggl. This means you are only charged for the actual work completed.
How do I know how much time I have left on my package?
We will send you a gentle nudge when you are reaching the end of your package time allowance. If requested you can have a weekly report of the time used.